At H&M we are happy to refund or exchange any unsuitable garments within 30 days with a valid receipt in all H&M stores in China.

Provided all garments are in resalable condition with price tags intact.

We regret for reasons of hygiene we are unable to refund or exchange accessories, underwear bottom or swimwear.

Shanghai Nanjing West Road store does not acceptexchange / refund from other stores.

We accept the following credit cards: VISA, Master and Union Pay.

Thank You