The easiest way to return an online item is by taking it with the receipt to a ZARA store.
If you prefer a home pick-up service, please follow these steps:
(1) TICK RECEIPT
Tick the items you wish to return on the receipt we sent with your order.
(2) PACKING
Pack the items into their original box, include the receipt, and seal it using the red security sticker.
(3) RETURN REQUEST
Log into your account and click to on return request
(4) PACKAGE PICK-UP
Hand over the box to the courier.
(5) REFUND
Within the following days you will receive the refund in the original form of payment.